Returns & Exchanges
SPENDILOVE COLLECTION · A trading brand of FRESH SPENDI ENTERPRISE (Reg. No. BN673060526, Ghana)
7-Day Exchange Window
Items may be exchanged for alternative sizes or styles within 7 calendar days of delivery.
Pristine Condition
Garments must be unworn, unwashed, unaltered, and accompanied by all original brand tags and packaging.
Dedicated Concierge
Exchange requests are coordinated swiftly through our personal concierge desk.
1. Eligible Returns & Exchanges
To qualify for an exchange or store credit, items must be in their original, unblemished condition with all designer tags attached. We recommend trying on footwear over clean surfaces and garments with care to preserve fabric integrity.
2. Non-Returnable Items
Due to hygiene standards and bespoke craftsmanship guidelines, the following pieces are final sale:
- Intimate apparel, bodysuits, and swimwear
- Pierced jewelry and intimate accessories
- Custom-tailored or bespoke altered pieces
- Archival items clearly designated as Final Sale
3. The Exchange Process
Initiating an exchange is effortless:
- Contact our concierge with your order number and desired replacement item or size.
- Our team will verify availability and dispatch courier collection or coordinate drop-off at our Accra studio.
- Once inspected and approved, your replacement piece will be dispatched immediately.
4. Refunds & Store Credit
For verified returns where an alternative size or product is unavailable, approved refunds are issued via store credit or reversed through the original payment channel (Paystack / Mobile Money) within 5–7 business days following item inspection.
Need assistance with a return?
Write to spendiloveachiaa9@gmail.com or speak directly with our client care team on WhatsApp.